Passion HealthCare

Congratulations on finding us! 

Servicing Victorian Hospitals since 2011 we are proud to meet the staffing needs of premier facilities and their growing requirements.

Passion HealthCare is more than a Nursing Agency. Run by healthcare professionals with extensive experience, we know the challenges and joys from all sides of the staffing spectrum. 

We only provide experienced qualified staff. Conducting extensive background checks, including police and WWC checks one of our recruiting policies is to only hire if we would be happy for that staffmember to look after us!  No exceptions.  If you yourself have ever been a patient then you know what we are talking about. If we cannot provide staff to meet these standards then we will not do so.

Our reputation for service and quality is paramount within Passion and we endeavour  to uphold our strong standing within the community. Feedback is encouraged from staff, clients and patients to enable us to remain a proactive organisation.These are very exciting times for healthcare in Melbourne and we are proud to offer a superior service to those that need us.

Business Philosophy 

Passion HealthCare has three fundamental objectives:

1. Provision of experienced, qualified, motivated staff to healthcare clients in a timely manner with a focus on the most efficient resource expenditure for those clients

2. Provide staff with superior support, education and remuneration in their professional occupation; and,

3. Staff selection is based upon employment of those individuals that we, ourselves, would be happy to look after us in our time of need.

People 

The drivers behind Passion have extensive clinical and management experience within the Critical Care Areas (ICU, A&E, Perioperative) and also working for and within Nursing Agencies. We pride ourselves upon this and use our experience to provide a superior service to our staff and clients. Our call centre staff are all healthcare professionals. A key requirement for working within Passion is to also work in the clinical areas - this enables understanding and currency of what our staff and clients are experiencing.

History

Passion HealthCare was incorporated in January of 2011 and commenced service shortly after. Providing niche services to select clients for many years, our managing director decided to expand services to cater for the growing need for experienced qualified staff. Driving this decision was the observation that staff provided by competitors can be of a ...  less than optimal fit for clients and so we decided to take action and recruit and support only the best staff to meet their needs.    In order to do this Passion is committed to providing a service second to none with regard to Clients and staff alike. Excellent staff deserve rewarding, this is one of our foci. Recognizing the high costs associated of healthcare, Passion seeks to assist Clients with minimizing their resource expenditure without reduction of quality. Currently specialising in the critical care areas (ICU , A&E, Theatre) Passion has the goal of providing staff to further clinical areas with the same attention to detail and service that we have established.  

Vision Statement

To be the Company of choice for HealthCare Organisations and Professionals alike for their staffing and employment needs.

Mission Statement

Providing staffing to Clients to enable continuity of service delivery with minimal expediture of resources and to a standard that we ourselves would expect to receive. Recruit well, Remunerate well, Supply well, Support well.

Melbourne's most rewarding Nursing Agency. 

If you are reading this then you are and have the following qualities:

• You are a HealthCare Specialist;

• You hold Post Graduate Qualifications in your chosen specialty and/OR:

• You have extensive experience in that specialty;

• You have demonstrated clinical excellence;

• You are willing to educate and act as a resource person; and

• You are a motivated, flexible team player willing to add more than just a staff member to an organization but someone who is seen as a valuable asset to be called on in need.

Got what it takes? - I can assure you if you fit the above you will 'shine'. Clients are crying out for people who, for example, don't come to them with problems, they come to them with solutions! Your experience is in desperate need to not only meet the direct care need, but also in education and sometimes, when needed, in a managerial role. It is very satisfying visiting different clients and really making a difference to peoples lives and also having an input into current practices and policies and procedures.

Ok, enough about the above, you now know what sort of person we are looking for. What can we do for you? Aren't you just another Agency?  Easy answer  NO! Passion is Australian owned and run by Nurses who have been there and are still doing what you do. We have backgrounds in a variety of specialties, mainly critical care (A&E,ICU,Theatre), but also wards, both on staff and Agency work.  We have had both line and managerial positions on both sides of the Hospital/Agency relationship and we have decided that the time is right to give something back. Who are we giving it back to?  You, the patients, and the hospitals.  Why should a less motivated, less skilled, less passionate worker get the same as someone like you? Why should the patients receive mediocre care? Why should the hospitals use their finite resources for someone like that? See where we are going?  Ok, off the soapbox.

What Passion offers:

Money

We have a very rewarding base hourly rate. We aim is to match and eventually exceed that of the competition. 

Education

We offer educational modules to you which allows you to keep up to date, learn new things and assists with your CPD requirements. They are completed on-line and can be done at a place and time of your choosing. In certain circumstances and on application, other courses may be funded with due regard given to company operational requirements.

Insurance

We have the highest possible insurance available for our Company. Whilst this should reassure you, it may be in your best interest to hold your own policy - we recommend that you are an ANF member, not only for the insurance cover but for all that the ANF has to offer.

Professional Affiliations

Passion has strong links with numerous associations and professional bodies and takes an active interest in topics and activities affecting our industry. We recommend that you also take up memberships (some can be found on our links page) and be active within the industry. We are very serious in our endeavours to provide you and your Clients a premium professional service!

Anything else?

At Passion we strongly encourage staff and interested others to give us feedback, how we can improve, what else we can offer, how it can be done better. We are constantly looking at new technology and benchmarking with other industries to find out what you want and maybe what you didnt know you wanted!?!

Our brains work differently to others - we actually care!

So do you.

As a Client we understand that there are many considerations in choosing a service provider for your staffing needs.

Staff

The quality of our staff is of prime importance to Passion. As part of Passion HealthCare's philosophy staff selection is based upon employment of those individuals that we, ourselves, would be happy to look after us in our time of need. We have a rigorous and comprehensive interview process to facilitate our employment process. Police and WWC Checks are mandatory. We have training to assist our staff with currency of practice and methodology and encourage and assist with further training. Staff selected for employment must have extensive specialty experience, preferably with advanced qualifications within specialty. We look for flexability, adaptability, knowledge of when to lead, and be led, resourcefulness and willingness to educate others. All attributes of what you are probably looking for in your permanent staff! We believe that this is the minimum that should be provided to you and are constantly looking for ways to add value.

Service Delivery  

Our call centre is staffed by experienced healthcare professionals who are expected to also have currency in the clinical setting. We utilise advanced technologies to enable the optimal allocation of staff for your needs. Our call centre is staffed from 0500 to 2300 hours seven days a week, with voicemail after hours. 

Quality Assurance & Performance Management

As a service provider, quality of service provided is critical from both a company perspective and from individual staff members. Policies and Procedures are regularly evaluated for currency and efficacy. Feedback is encouraged from all sources. Passion has access to extensive education, corporate and industry resources which assists us in our goal of achieving industry best practice. Passion has the goal of maintaining expertise and familiarity with areas that include:

1. Legal compliance

2. Occupational Health & Safety

3. Corporate & Candidate Privacy

4. Comprehensive & Proven recruitment processes.

Summary 

Adherence to our policies and procedures and focus on our business philosophy and objectives will allow Passion to provide you with a service that not only will optimise your resource expenditure but will set a new standard in staffing services in Australia.

We look forward to providing you with our services and are happy to meet and discuss any requirements you may have.

Disclaimer

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